Frequently Asked Questions

Let us start by explaining a few points of interest?.

Kistler Rods is not in business to sell an unconditional warranty. We are selling an innovative, high performance fishing tool. Our rods have been engineered to offer something never seen before in graphite materials. With our rods, the ultimate in sensitivity and feel are now available to anglers by reducing the overall weight of the rod. While providing you with a near weightless rod, you are now able to feel more strikes and fish all day long without fatigue.

By no means are we trying to produce rods that are indestructible. If we did, then we would be just like all the other rod manufacturers today producing rods that have less feel and weigh more just for the purpose of holding up to abuse. We feel that there are many fishermen in the world that treat their rod with care and have no problems with breaking rods. These same fishermen are experiencing the tremendous benefit to using the lightest rods on the market today.

If you decide to try one of our rods out and ever have a warranty issue, we will stand behind our product 100% by being fair with you our customer. We want you to know where we stand in regards to our warranty policy up front so there are no surprises down the road. 

If you ever have an issue due to a defect with any component on your rod, we will fix it for FREE. If you damage a component, we will gladly repair it for a nominal fee of $20.

If the graphite blank ever breaks, we will asses the situation case by case after we receive your claim online.

See Warranty Details page to help better understand our "Smart" Warranty.

Yes, we can customize any of our rods to meet your demands or we can create a rod from scratch if you prefer.

The average cost is $50 extra depending on what you want to have done.

We can also have your rod Personally Engraved for only $20.00.

Yes we can do this for you. Just request it when ordering your stock model and we will install it for you permanently. Ex. Purchase the Helium3 7'11" XH model and we will install the Z bone balancing kit for only $50 before we ship your rod. Make sure to make a special request in the comments section upon check out.

日本へのロッドの発送は長さ、本数に関わらず一律７５ドル（USD）にて承っております。ロッド１本でもそれ以上（例えば５本）ご注文頂いても送料は変わりません。

アパレルのみの発送は２５ドル（USD）、またロッドとアパレルを合わせてご注文の場合は１００ドル（USD）になります。（内訳：ロッド７５ドル、アパレル２５ドル）

チェックアウトの際に発送方法選択ページ（“Checkout: Shipping & Handling”）にて

“Ship Via:”：

①ロッドのみの注文の場合“9d) International – FedEx Air – (Rod Only)($75.00)”を選択。（FedEx Air発送料金：75ドル）

②アパレルのみの注文の場合“9e) International – (Apparel Only)-USPS($25.00)”を選択。（USPS発送料金：25ドル）

③ロッドとアパレルの注文の場合“9f) International – Combo(Rod and Apparel)- shipped separately – FedEx and USPS($100.00)”を選択。（FedEx AirとUSPS発送料金：100ドル）（ロッドとアパレルは分けて発送されます。）

の中からそれぞれご注文に合ったものを選択して下さい。